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If you have a specific customer service issue not appearing in the topic menu below or you wish to discuss your observations or requests with one of our consultants, we are just a phone call away.

If you are not satisfied with any aspect of your stay you must bring your feedback to the attention of the hotel or suppliers management as soon as possible during your stay. If it is not resolved to your satisfaction, you must notify OctopusTravel immediately on the telephone number provided on your Voucher. If you think that your comments are not dealt with adequately at the time, you must notify OctopusTravel as soon as possible in writing and in any event within 28 days of your return, quoting your original booking reference and providing all relevant information.

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